Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Bubukidz.com
Below you’ll find answers to the most common questions about ordering, shipping, returns, and our products. Don’t see your question? Feel free to contact us at info@bubukidz.com.

❓ How do I know if a product is in stock?
All products you can add to your cart are in stock unless stated otherwise. For sold-out items, it’s clearly indicated that they’re unavailable.

❓ How can I pay?
We accept secure payments via:

• iDEAL

• Bancontact

• Credit card (Visa, Mastercard)

• Apple Pay / Google Pay

• Shopify Payments
  All payments are processed over a secure connection.

❓ What is the delivery time?

• Netherlands: 1–3 business days

• Belgium: 2–4 business days

• EU/international: depends on location (see our shipping page)
  Once your order has shipped, you’ll receive a track & trace code.

❓ Can I return my order?
Yes, you can return your order within 14 days of receipt. The product must be unopened and in its original condition.
Read the full return policy for more information.

❓ Can I change or cancel my order?
As long as your order hasn’t shipped yet, we can modify or cancel it. Please contact us by email as soon as possible.

❓ Are the products original?
Yes, we only sell original and authentic Bubukidz items. We guarantee quality and collectible value.

❓ My parcel is delayed—what now?
First check the track & trace. If you haven’t received it or something seems wrong, contact us and we’ll help you right away.

❓ Can I track my package?
Yes, after shipping you’ll receive an email with a track & trace link to follow your parcel.

❓ What if my item arrived damaged?
Email us within 48 hours of receipt with photos of the damaged product. We’ll make it right.

📩 Another question?
Email info@bubukidz.com — we usually respond within 24 hours.